STANDARD Bank’s
apparent efforts to capitalise on Absa’s UK ownership have come back to
bite it, after the Advertising Standards Authority (ASA) ordered it to
withdraw all advertisements claiming it is “101% South African” as
these are “misleading”.
This came as a blow to Standard Bank,
which launched the advertising campaign soon after British bank
Barclays bought Absa, seemingly playing up its local ownership as a
competitive advantage.
The ruling against Standard Bank came after the ASA
agreed to deviate from its normal practice and deal with an anonymous
complaint. It does not usually entertain anonymous complaints.
This unnamed complainant said the claim that Standard
Bank was “101% South African” was a “mathematical impossibility and
therefore an inherent lie”.
The complainant said the bank’s claim was also “misleading” because Standard Bank had no control over its foreign ownership.
According to Standard Bank’s reports, foreign investors account for 20,9% of shareholders.
The bank’s advertising agency, TBWA Hunt Lascaris, argued
the advertisement was clearly “hyperbole”, not meant to be taken
literally.
The agency said the “101% South African” claim was not
about the “numeric value” but was meant to depict the “attitude and
behaviour of South Africans”.
But the ASA disagreed, saying there was “nothing before (us) to show that this is indeed the case”.
It ruled that people would take the claim seriously. “The
commercial creates a misleading impression and contravenes (the
advertising code),” the ASA said.
Standard Bank’s marketing director, Sarah-Anne
Orphanides, said that “we received the ruling on Thursday, and we
submitted an appeal immediately based on a number of grounds” — but she
would not elaborate on these grounds.
“We have taken no action yet … and we are waiting for
them to come back to us, but we understand the ruling and obviously
will comply,” she said.
ASA communications executive Dineo Pooe said the bank
would still have to withdraw the adverts despite the looming appeal
because “this ruling still stands until then”.
“This appeal will take place sometime next year, probably in February,” she said.
The bank declined to say how much the “101% South African” campaign had cost. |